Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@the-vapeshop.co.uk . Please note that returns will need to be sent to the following address: The VAPE SHOP, 50 Whalley Banks, BB2 1NU, Blackburn, Lancashire.

Please note that you are responsible for the costs of returning the items to us unless stated otherwise.

You can always contact us for any return question at support@the-vapeshop.co.uk

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you are having problems with an item you have purchased please email us at support@the-vapeshop.co.uk

Refunds
We will notify you once we’ve received your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@the-vapeshop.co.uk